AWU Journey Insurance

The NSW Branches of The Australian Workers Union (AWU – NSW) provides insurance cover for members for injuries incurred while travelling to and from work when these injuries cannot be claimed under WorkCover or Transport Accident legislation.

Automatic cover for AWU-NSW members

There is no extra membership subscription for Journey Insurance.  Employed AWU-NSW members are automatically covered by the policy while you remain a financial member.

You are not covered if you are an unfinancial member. If you have any doubts about your financial status contact your AWU office.

Cover commences for new members from the date the AWU receives your first membership subscriptions.

When cover is provided

Cover is provided for travel on a direct route by an insured member for the purpose of his or her employment with the insured member’s employer.  This includes cover for meal breaks and travel to places of education or assessment on behalf of your employer. 

Direct route means travel between an insured member’s place of residence and his or her place of employment and includes any minor deviations or interruptions which in no way increase the risk of injury that would have normally arisen had the insured person travelled directly. This includes travel on a direct route by an Insured Person to a venue of study related to his or her employment.

More information on the policy and the entitlements members are able to claim.

Making a claim

If you have had an accident and need to claim Journey Insurance you should take the following steps

  • Immediately attend a doctor as cover only applies from the date of the first attendance with a qualified medical practitioner. “Doctor” means a legally registered medical practitioner who is not an insured person or their relative;
  • You will need to have a medical certificate to prove that you are absent from work due to the injury so that the insurer can reimburse your lost salary;
  • Contact Willis Australia for the journey cover insurance claim forms;
  • Proclaim Management Solutions Pty Ltd is the insurer’s selected claims handlers for Journey Injury  claims. You should notify Proclaim in writing within 30 days of the incident occurring or as soon as reasonably practical after the date of the accident.

Claim lodgement details


(Please keep a copy of all documents sent to Proclaim)

Online Lodgement (preferred):


2. Login: dualah

3. Password: claims

(Please attach the completed claim

form during the online lodgement and

record the claim number)

Or by Postal Address:

Proclaim Pty Ltd

Locked Bag 32012

Collins Street East

Victoria 8003



Email Address:


Fax No:

1300 858 329



Phone Number:

Once the claim form has been completed, sent, and received by Proclaim, claim inquiries can be

made to Proclaim on:

+61 (2) 9287 1322

More information on the policy and the entitlements members are able to claim.

Full AWU Journey Cover Policy and Product Wording.

If you have any questions regarding the claims process or lodging a claim please contact Willis on 02 9285 4038 or Proclaim on 02 9287 1322.