AWU Journey Insurance
The NSW Branches of The Australian Workers Union (AWU – NSW) provides insurance cover for members for injuries incurred while travelling to and from work when these injuries cannot be claimed under WorkCover or Transport Accident legislation.
Automatic cover for AWU-NSW members
There is no extra membership subscription for Journey Insurance. Employed AWU-NSW members are automatically covered by the policy while you remain a financial member.
You are not covered if you are an unfinancial member. If you have any doubts about your financial status contact your AWU office.
Cover commences for new members from the date the AWU receives your first membership subscriptions.
When cover is provided
Cover is provided for travel on a direct route by an insured member for the purpose of his or her employment with the insured member’s employer. This includes cover for meal breaks and travel to places of education or assessment on behalf of your employer.
Direct route means travel between an insured member’s place of residence and his or her place of employment and includes any minor deviations or interruptions which in no way increase the risk of injury that would have normally arisen had the insured person travelled directly. This includes travel on a direct route by an Insured Person to a venue of study related to his or her employment.
Making a claim
If you have had an accident and need to claim Journey Insurance you should take the following steps
- Immediately attend a doctor as cover only applies from the date of the first attendance with a qualified medical practitioner. “Doctor” means a legally registered medical practitioner who is not an insured person or their relative;
- You will need to have a medical certificate to prove that you are absent from work due to the injury so that the insurer can reimburse your lost salary;
- Contact Willis Australia for the journey cover insurance claim forms;
- Proclaim Management Solutions Pty Ltd is the insurer’s selected claims handlers for Journey Injury claims. You should notify Proclaim in writing within 30 days of the incident occurring or as soon as reasonably practical after the date of the accident.
Claim lodgement details
PLEASE FORWARD CLAIM DETAILS USING ONE OF THE FOLLOWING LODGEMENT PROCESSES
(Please keep a copy of all documents sent to Proclaim)
Online Lodgement (preferred):
2. Login: dualah
3. Password: claims
(Please attach the completed claim
form during the online lodgement and
record the claim number)
Or by Postal Address:
Proclaim Pty Ltd
Locked Bag 32012
Collins Street East
1300 858 329
Once the claim form has been completed, sent, and received by Proclaim, claim inquiries can be
made to Proclaim on:
+61 (2) 9287 1322